CROSSPOST SUPPORT
Help & FAQ
Publish your first video, find out what went wrong or send a report to support.
Your first post
Connect a destination
In the bot, tap Start and open Dashboard. Go to Connections, choose an account you manage and finish the network’s official sign-in. Check that the right profile or channel is marked Connected.
Send a saved video
Send the MP4 from your gallery to the bot’s private chat. Tap Choose destinations and time on the bot’s reply to open that video.
Review the post
In Create post, add a caption and select the exact destinations. Complete any platform settings, choose Now or Schedule, then tap Review post. Confirm the accounts, visibility and time before sending.
Check delivery
Open Queue and expand Destinations and statuses. Look for Published and the post link where available. The bot also sends delivery updates in the chat.
One video for several networks
Start with a vertical MP4 at 1080×1920 and 30 fps.
For a first test, use 10–20 seconds and a file under 20 MB. Check the selected TikTok account’s duration limit and keep the caption to 500 characters when Threads is selected.
TikTok requires 23–60 fps. Telegram’s built-in camera may record at 15 fps, which TikTok rejects. Record with your phone’s camera at 30 fps, then send the finished video from your gallery.
- Telegram channels
- Add the bot as a channel administrator with permission to post.
- Instagram Reels
- Connect a professional Business or Creator account. Videos must be 3 seconds to 15 minutes long.
- Facebook Reels
- Connect a Page you manage. Use a 9:16 video of at least 540×960 pixels, 4–60 seconds long.
- Threads
- Connect the intended Threads profile. The caption limit is 500 characters. Videos can be up to 5 minutes long and 1,920 pixels wide.
- TikTok
- Use the duration and privacy options shown for your account. Confirm TikTok’s music usage rules for the post.
- YouTube Shorts
- Use a vertical or square video up to 3 minutes. Check the title, audience and visibility before posting.
- Connect a personal profile for public video posts. Use an MP4 between 75 KB and 20 MB, 3 seconds to 30 minutes long.
Frequently asked questions
Why can’t I connect an account?
Use the same profile you intend to publish to when the official sign-in opens. Facebook needs a managed Page, Instagram needs a professional account and some networks are still limited to testers. Check Network status on the site and the message shown in Connections. If a link expired, start again from the Connect button.
Why is my video missing?
Send the file as a video in the bot’s private chat and wait for the bot’s reply. Use the button on that reply to open the correct draft. A draft you already submitted will be in Queue. For a separate new post, send a new export of the video.
Why is the editor asking me to fix a step?
Tap Show to jump to the section that needs work. Select all includes every connected destination, so one incompatible format can hold up the post. Use a compatible video or deselect the affected destination. You can still select the rest.
What does the percentage in Queue mean?
It shows upload progress where the network reports it. A network can still be processing the video after it receives the whole file. Wait for Published to confirm the post.
Can I retry a failed post?
Expand the post in Queue and follow the action next to the failed destination. Retry failed deliveries keeps successful destinations as they are. If the status says Check manually, look on the destination first. If the request timed out, refresh Queue before submitting again.
What time will my scheduled post go out?
Create post shows the workspace time zone. Verify the date, time and zone in the review before confirming. If Schedule is unavailable, choose Now. Queue lets you reschedule or cancel eligible posts before delivery starts.
Why is my post only visible to me?
Check the visibility in the post settings and on the destination itself. YouTube offers Private, Unlisted and Public. TikTok only shows the options available for that account and the current app access. Connections shows any rollout restrictions.
Report an issue
Tell support what you tried, the destination, the error shown and the time it happened. Include the publication ID if you see it in Queue. Leave passwords, sign-in codes and tokens out of the report.
Email supportSupport email daniil.laureanti@gmail.com
Project owner console
Project administrators can view registered users, subscriptions, payments, publication outcomes and service alerts. Open the console and sign in with the authorised ChatGPT account.
Open owner console →