DATA CONTROLS
Data deletion
How to request deletion
To remove a single Facebook Page or an Instagram, Threads, TikTok, YouTube or LinkedIn connection, open the Mini App, go to Connections, tap the disconnect icon next to the account and confirm. The connection data is removed immediately, and any unfinished posts for that account are stopped. Section 7 explains temporary token retention if Google access cannot be revoked immediately.
To delete your entire personal workspace and its associated data:
- Open @SynairgyCrosspostBot.
- Send the command
/delete_me. - Review the list of data to be deleted and confirm your request.
- Keep the request code and status link.
Confirmation is valid for 15 minutes. The request does not start until you confirm it.
What happens after confirmation
Your request has a 24-hour waiting period. During this time, you can cancel it with /cancel_delete. After this period, the system deletes temporary videos, encrypted tokens, connections, drafts, the queue, delivery results and your personal workspace.
Before deletion, the system checks the owner and membership again. If the workspace is no longer personal or its membership has changed, automatic deletion stops to protect other people’s data.
How to check the result
Open the link sent by the bot, or visit/data-deletion/status?code=YOUR_CODE. The status shows whether confirmation is needed, cancellation is available, processing has started or deletion is complete. The random code contains no Telegram ID and is designed to resist guessing.
What is not deleted automatically
Posts already published on Facebook, Telegram channels, Instagram, Threads, TikTok, YouTube or LinkedIn are held by those services. Deleting your workspace ends Crosspost Engine’s access to your accounts. You manage and delete published posts on the relevant social network separately.
Requests from Meta
If you remove the app’s access in Meta settings, an official signed callback disconnects the associated Facebook Pages and Instagram accounts and returns a random request code and status page. Threads has a separate signed callback that disconnects the associated Threads profile. The original provider ID is not retained in the receipt.
If something goes wrong
Temporary failures are retried automatically without creating another request. After five unsuccessful attempts, the status changes to Needs help. Open the bot and send /privacy, including only the request code. Do not share access tokens or passwords.
How to revoke Google / YouTube access
Open Google connections, select SynAirgy and remove its access. The service can then no longer access YouTube on your behalf. SynAirgy checks access daily and removes channel data after detecting revocation. To remove data immediately, disconnect the channel in the Mini App or use /delete_me. You can manage uploaded videos directly in YouTube Studio.
When you disconnect through SynAirgy, we request Google access revocation immediately. If Google is unavailable, the request is retried in the background. The encrypted token used for revocation is deleted when the request succeeds, or within 6 days at the latest. YouTube cannot be reconnected while revocation is pending.